Shipping policy

Shipping Policy

Thank you for choosing Tone Depot. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can wire up your studio or stage rig without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible instrument cables, XLR microphone leads, isolated pedalboard power supplies, CNC pedalboards, and studio hardware delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each cable, power supply, and pedalboard undergoes continuity/short-circuit testing, DC voltage load verification, connector solder-joint audits, and protective packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling.

4. Anti-Static & Shock-Resistant Packaging & Order Tracking

To safeguard 24K gold-plated plug tips, braided cable jackets, and internal toroidal power transformers from transit impacts or moisture, all Tone Depot cables are neatly coiled with reusable hook-and-loop ties inside sealed pouches, while power supplies and pedalboards are cushioned in custom-cut EVA foam within reinforced double-wall cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Tone Depot is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.